The sound engineer had sometimes sent 24 hours a day quarantined in his cabin. Mr O'Brien said he was looking forward to enjoying home comforts including his "mum's shepherd's pie". He said it was "tough on mental heath". Jo-Ann O'Brien gave her son a big hug when finally got home. By creating and developing standards for these types of situations, countries and passengers can feel more at ease knowing that the guests, crew, and ship will be well taken care of in the event of an emergency.
Does the industry have to completely rethink the cruise experience — for passengers and crew? How should amenities and recreational activities be changed? Should the medical resources aboard the ship be strengthened and elevated? Does this mark the death of the buffet? How will cleaning and sanitation of the cabins and public spaces be upgraded?
All facets of the hospitality business have been dealt a detrimental hand due to the COVID pandemic. The cruise lines need to work in tandem and come to a consensus to resolve for the future: Who is in charge of managing a crisis like this? Should healthy passengers and infected guests be kept in close proximity to one another? What sort of precautions should be in place for the passengers and the crew members?
How important is the timing of the response to the long-term success of a crisis management situation? The Diamond Princess teaches us that the virus spreads easily between people who are in close proximity — as evidenced by how quickly the virus spread among the crew.
A Center for Disease Control CDC study showed that of the 20 crew members who tested positive the first week of the quarantine, 16 of them were on the same deck and 15 had the same job [10] , demonstrating that shared space and increased touchpoints contribute to virus spread.
The Diamond Princess also showed how common the asymptomatic cases are. She is also principal of LHL Communications, a hospitality-focused marketing communications, branding and media relations advisory. Her background includes roles in several different departments across hotel operations both locally in the Boston area as well as globally in Shanghai, China. The authors wish to thank Dr. Unanswered Questions?
Did We Learn Any Lessons? Discussion Questions What could the leadership of the Diamond Princess—the captain and the company itself—have done to handle this situation better? About 80, of them are stranded because of the pandemic, according to Philippine authorities.
The ordeal has taken a toll on the mental health of many seafarers, with reports of some taking their own lives.
In one case, a Filipino worker died of "apparent self-harm" on the cruise ship Scarlet Lady as it anchored off Florida in May, according to the U. Coast Guard. Shipping industry groups have expressed their concerns about "suicide and self-harm" among workers in a joint letter to UN Secretary-General Antonio Guterres, who said last month some seafarers have been "marooned at sea for 15 months.
Priyamvada Basanth said she did not know when she would see her husband who has been at sea for eight months on a ship owned by a Hong Kong company.
Lala Tolentino, who runs the Philippine office for a UK-based seafarers support group, said they had been swamped by "hundreds" of pleas for help from stranded workers since March. Will they be able to get off their ships," she told AFP. Many of those stuck onboard completed their tours more than four months ago and were exhausted, the ILO said last month.
She embarked on the Westerdam on Jan. We didn't know much about the pandemic. We barely knew the news. Leones had worked eight contracts on cruise lines, but she has now decided to go back to school to pursue a degree in public relations.
She said she has not taken any legal action against Holland America and doesn't plan to, but she is "getting angrier. The class-action lawsuits Winkleman has filed against Royal Caribbean and Celebrity encompass tens of thousands of cruise workers.
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